Frequently asked questions

The licence covers the platform: core, industry package, configuration, data migration and dashboards, within the limits of the tier. The monthly or annual plan includes access to the AIOBI Platform. Portal, native app, custom design, additional languages and source code escrow are add-ons.

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Yes. Each solution has a full, open demo with no sign-up, with fictitious data and a guided tour.

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No. AI in the modules is part of the platform, and the plan on the AIOBI Platform is included for the whole contract, at no extra cost.

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The data always belongs to your organisation. At the end of the plan, you receive it in open formats, with a 90-day transition period.

Yes. The platform carries your organisation's name and logo, and the AIOBI brand does not appear.

The platform is hosted in the EU and takes the GDPR into account by design. Hosting and availability for each tier are in the tier comparison; transfers are covered in the privacy policy.

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See the six solutions on the Solutions page, each with its sector and its demo. If your sector is not on the list, we build a custom platform.

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A ready-made solution already has your industry's modules and an open demo. A custom service starts from the same core and creates the modules for an industry outside the six, at a higher price.

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It depends on the tier, the data to migrate and the add-ons. The schedule is set in the proposal, after an initial meeting.

No. Only internal users count. External users, such as members, customers or residents, are not charged per user: in the private sector, the price depends on each solution's size.

The portal is an extra for every solution and is included in Package 2 of the custom service. In the private sector, the price is in the list of extras on the pricing page; in the public sector, it comes in the proposal.

You pay an implementation and use licence, which covers the project, and a monthly or annual plan during the contract. Add-ons are separate.

In the private sector, in two parts: half on award and half on completion of the project. In the public sector, the payment terms are set in the contract.

In the private sector, 24 months, with options of 36 and 48 months. In the public sector, 48 months. There are no 12-month contracts.

Yes. In the private sector, the annual plan costs the same as 10 monthly payments.

The list is closed: for contract term, for annual payment and for groups with several entities. The amounts are on the pricing page, and the combined discount on the plan is capped.

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In the private sector, yes: over 12 months, with a surcharge of 8% and a minimum contract term of 36 months. In the public sector, the payment terms are set in the contract.

Prices are shown excluding VAT, and the calculator can show the amount including VAT. Invoices are issued in euros, with the VAT that applies to your organisation.

You receive your organisation's data in open formats, with a 90-day transition period.

The plan is updated once a year in line with the inflation rate published by Statistics Portugal (INE), capped at 5%.

Because the price for a public body is set in the proposal, with itemised prices, according to the procedure. The tier structure is the same as in the private sector.

With the base 48-month amount, each tier falls within direct award or prior consultation, as shown on the pricing page. The choice is the public body's, according to the estimated contract value (including extras) and previous contracts with the same supplier.

48 months, with no automatic renewal.

Yes. Invoices to public bodies are electronic.

The platform and its database are hosted on servers in the European Union. When you use AI, the text required may be processed by an AI model provider, under the conditions set out in the privacy policy.

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Yes. The data always belongs to your organisation and can be exported in open formats.

Yes, within the limits of the tier, which set the number of data sources migrated. Additional sources are an add-on.

AI in the modules, which helps to classify, extract data, summarise and send alerts, plus a plan on the AIOBI Platform during the contract.

It depends on the solution tier. The mapping is on the pricing page and on the AIOBI Platform page.

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The rules on how AI providers process data, including model training, are set out in the privacy policy.

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The website assistant identifies itself as an AI assistant in its first message. News summaries carry a label stating that they were generated by AI.

Working days, 9am to 6pm, Portugal time.

They depend on the tier and the severity of the request. The times for each tier are in the tier comparison.

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Hours for changes after delivery, bought in packs. The price is in the add-ons list.

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