A single codebase
All solutions start from the same core, maintained and tested in one place.
How we work
How AIOBI implements your organisation’s management platform: four steps, what you approve at each one and the commitments that apply throughout the contract.
- Published prices
- Open demos, no sign-up
- EU hosting
Process
Four steps, the same for every solution, each with an approval from your organisation.
Each step ends with an approval from your organisation. The timeline for each step is set in the proposal.
Explore the modules for your industry, work out the price and receive the proposal. In an initial meeting, we gather the processes, data and requirements.
What you approve: The proposal and the scope document.
We configure the modules, access profiles and your organisation’s brand, and move the data from your current systems to the platform, within the limits of the tier.
What you approve: The configuration and the migrated data.
We fine-tune the platform using your organisation’s data, prepare the dashboards, enable AI in the modules, review security and test every workflow with your team.
What you approve: The test acceptance report and the access profiles.
We train your team and put the platform into production. After that, we support the platform throughout the plan, with the response times of your tier.
What you approve: The delivery, which marks the completion of the project. After that, changes are requested through evolution hours.
Assurances
Security, data and AI handled the same way in every project.
Security
Access profiles, tested backups and an audit log in the platform’s core.
GDPR
Only the data needed, processed with the GDPR in mind from the design stage. Transfers and retention periods are in the privacy policy.
NIS2
The security measures the NIS2 Directive asks of organisations are taken into account from the platform’s design stage.
AI with human oversight
AI suggests and a person decides. Every change to the platform is reviewed by the team before it is published.
EU hosting
The platform and the database are hosted on servers in the European Union.
End of contract
The data always belongs to your organisation. At the end of the plan, you receive it in open formats, with a 90-day transition.
Oversight
How AIOBI uses AI agents in its own work, always with human review.
Hosting, instance type, availability and source code escrow depend on the tier, under the terms of the proposal. The details are in the tier comparison and the privacy policy.
Support
After go-live, response times depend on the tier and the severity of the request.
| Tier | Response to critical incidents (working days, 9am–6pm) | Response to errors with a workaround |
|---|---|---|
| Essential | 1 working day | 2 working days |
| Professional | 8 working hours | 1 working day |
| Enterprise | 2 working hours | 4 working hours |
| Custom | To be agreed, up to 2 hours | To be agreed |
Essential
- Response to critical incidents (working days, 9am–6pm)
- 1 working day
- Response to errors with a workaround
- 2 working days
Professional
- Response to critical incidents (working days, 9am–6pm)
- 8 working hours
- Response to errors with a workaround
- 1 working day
Enterprise
- Response to critical incidents (working days, 9am–6pm)
- 2 working hours
- Response to errors with a workaround
- 4 working hours
Custom
- Response to critical incidents (working days, 9am–6pm)
- To be agreed, up to 2 hours
- Response to errors with a workaround
- To be agreed
Working days, 9am to 6pm, Portugal time. Support requests arrive through the contact form, with the severity indicated.
Would you like to know what your project would look like?
Request a quote and receive a proposal with the stages and approvals for your case.
Reply within 48 working hours.
AIOBI’s commitments
- Prices up front
- Try before you decide
- Everything in one contract
- AI included
- Your brand, your data
- Built for Portugal and Europe